Customer Relations Representative - State Farm Agent Team Member
Full Time • Wilkes Barre, PA
Replies within 24 hours
ROLE DESCRIPTION:
Are you fluent in Spanish and passionate about providing exceptional customer service? We are currently seeking a dedicated and enthusiastic Spanish-speaking Customer Service Representative to join our team.
QUALIFICATIONS:
- Dedicated to customer service
- Fluent in both Spanish and English (written and spoken)
- Ability to multitask and prioritize tasks in a fast-paced environment
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
BENEFITS:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Weekends off
- Valuable career-building experience
- Training and development
RESPONSIBILITIES:
- Establish customer relationships and follow up with Spanish speaking customers as needed.
- Handle incoming customer inquiries in Spanish via phone, email, and chat
- Provide accurate and timely information to Spanish speaking customers regarding products, services, and orders
- Assist Spanish speaking customers with troubleshooting, resolving complaints, and finding appropriate solutions
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Document and update customer interactions and inquiries in our CRM system
Compensation: $35,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Wilkes Barre, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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